Arco is the UK's only integrated services and safety products business, combining unmatched specialist expertise with practical, real-world industry knowledge. With more than 140 years of experience and a turnover of over £280 million, Arco has solidified itself as the UK's leading health and safety provider. For Arco, safety means much more than delivering products or services. It's about delivering joined-up safety solutions that help businesses manage, mitigate and reduce risk at every step. Arco offers unmatched scale, reach and resources, combined with a comprehensive range of safety products and specialist services for working at height, confined spaces and respiratory protection.
With a large-scale customer base and a comprehensive product range of over 200,000 items, Arco needed to adopt a new solution that caused minimal disruption to their current ordering process. After previously experiencing slow processing speeds and system downtime, a seamless integration into Arco’s SAP ERP system was imperative to ensure no disruption was caused to their customer base.
Arco's previous ordering process lacked agility due to the time spent manually correcting inaccuracies. This not only slowed down operations but also introduced a constant risk of human error. The urgency to find a new provider was heightened when their previous vendor announced its closure, leaving Arco with limited time to implement a replacement.With approximately 140 customers and £38 million in revenue dependent on their existing system, they couldn't afford delays or disruptions. Understandably, there was initial apprehension, but it was clear that speed, reliability, and accuracy were non-negotiable. A seamless integration into Arco's SAP ERP system was imperative to ensure no disruption to their customer base.
Manual corrections to inaccurate orders were consuming significant time and creating a constant risk of human error, slowing down operations and undermining the reliability Arco's customers depended on.
Their existing vendor announced its closure with limited notice, leaving Arco with an urgent gap in their ordering process and approximately 140 customers relying on a solution that was about to disappear.
A seamless SAP integration was non-negotiable. Any disruption to the ordering system would directly impact customer service levels and Arco's ability to meet its SLA commitments.
