Trusted by 17,000+ businesses worldwide

How automated E-ordering works

From customer order to system entry in seconds, not shifts.

The order lands

Any format, any channel: EDI, email, CSV. No extra work for your customers.

We do the heavy lifting

We identify and capture every line, reference and quantity, accurately and automatically.

We check it all stacks up

We enrich the data to fit your system, applying your business rules. We flag exceptions before anything reaches your SOP.

And it's on the move

We post clean orders to your SOP and ERP in real time. Your team sees it instantly. Your warehouse can act on it immediately.

We know ordering, whatever your industry

Putting the "order" back into your ordering process.

Construction

We've spent 12+ years elbow-deep in construction supply chains, where we're already connected to more than 15,000 firms. Late orders don't just impact your customers, they strain the whole supply chain, right down to its foundations. We fix that at the source, turning a stack of paper into clean, validated data in minutes, keeping every order on schedule.

Order time

<1 min

Staff workload cut

50%

Construction firms

15,000+

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Building Materials

Merchants don't need another system fighting their ERP, they need orders that turn up solid, no cracks, no cowboys. We plug straight into the ERP you already run, whether it's SAP, NetSuite, Bistrack or Business Central, and handle the volume so your team spends more time serving customers and less time chasing paperwork.

Yearly transactions
‍

300K+

Order turnaround
‍

Real time

Processed in real-time

98%

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Engineering

Multi-project, multi-site engineering means orders coming from everywhere, for everything, all at once. We make sure the right part turns up at the right project, on the right site, every time, so nothing gets left in the yard. Whether you're using COINS, IFS or another ERP, we plug straight in and keep pace with the projects, not the paperwork.

Daily staff time savings

6 hrs

Time saved per 1,000 invoices

16 hrs

Query turnaround
‍

<24 hrs

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Food & Beverage

Food and drink don't hang around, so your orders can't either. Short shelf lives, seasonal spikes and batch codes for everything make manual order processing a fast way to turn stock into waste. We capture every order accurately and validate it against your business rules before it ever reaches your ERP. None of it goes off on our watch.

Reconciliation time

Real time

Document format

Any

Time to live

Weeks

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Manufacturing

A production line doesn't stop to double-check an order, so the order needs to be right before it gets there. We capture every purchase order accurately, whatever channel it lands on- EDI, CSV or email and feed it straight into your ERP in real time. No rekeying, no spanners in the works.

Countries live, and counting

Staff hours saved
‍

Faster project delivery

2-3 days

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Medical & Pharmaceuticals

Get an order wrong in healthcare and it's not an admin problem, it's a patient safety one. We make sure every order's vital signs stay healthy, from placement to delivery, so your team can handle the volume, accurately, without carrying the risk.

Reconciliation time

50% less

Order processing time

Seconds

Staff workload cut

50%

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Built to remove the manual work from ordering

Every order, captured accurately, the first time.

Automated order processing

We process every order automatically, checking it against your data in real time. Anything that doesn't match goes to suspense, not lost in a queue.

Every channel, one process

Email, API, SFTP, AS2: whatever your customers use to send an order, we take it in and process it the same way.

Advanced reporting and analytics

See exactly where discrepancies and delays are building up, by supplier and by age, so you know where to focus before it becomes a problem.

Customisable business rules source

You set the rules that catch problem orders before they reach your ERP. Route by value, supplier or exception type. Your controls, your way.

Real-time order validation

We catch invalid or unmatched data before it ever reaches your ERP, flagging exactly what's wrong so nothing slips through unchecked.

Works with what you have

SAP, Oracle, GenetiQ, Klipboard, Microsoft Dynamics: whatever you're running, we connect to it directly. No disruption, no lengthy integration project.

All case studies

Here's what our customers say...

increasing team output

"By automating some of our most time-consuming and repetitive manual orders, we were able to increase one team's throughput by 30%, without needing to increase headcount."

Mia Van Biljon, Senior eCommerce Development Manager, Wolseley

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value add for staff

"Open ECX has completely freed up our customer service team to do what they do best, connecting with people. With orders now processed in an average of just 34 seconds, the ordering solution has reduced the time spent on manual tasks."

Jacquie Capper, Sales Director, Cheshire Mouldings

Speeding up ordering

"Since switching to Open ECX, our system now runs smoothly, with 98% of orders processed in just 70 seconds. This marks a significant improvement compared to the slow processing speeds and system downtime we faced with our previous provider."

Paul Burton, Digital Adoption Manager, Arco

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