C&W Berry has seen exponential growth over the past decade, processing between 40,000 and 45,000 payable invoices and credits each year. Purchasing from 400 suppliers a month and dealing with 1,000 different suppliers per annum, C & W Berry turned to Open ECX to help streamline these transactions. C&W Berry operates from a single sales and distribution site, a unique model for a merchant. This means a significant volume of transactions all flowing through one office. Until Open ECX stepped in, one full-time purchase ledger was manually processing all of C&W Berry's payable transactions. Although the business had grown significantly, it needed to ensure its invoice system was efficient so its relationships with suppliers were not compromised.
Manual invoicing is costly and time-consuming. With 40-45,000 invoices to process annually through a single office, relying on one full-time purchase ledger to handle it all manually was creating pressure on the team and introducing risk to supplier relationships. C&W Berry needed a solution that would reduce inaccuracies, speed up invoice management, and free their team from repetitive processing tasks without disrupting how their suppliers submitted invoices.
Processing 40-45,000 invoices annually through a single office using one full-time purchase ledger was unsustainable and left no room for error or growth.
The manual approach introduced inaccuracies and created risk to supplier relationships, with invoice management consuming resource that should have been focused elsewhere.
