With over 35 years of industry experience, Direct Heating and Plumbing are one of the UK's leading heating and plumbing specialists. Providing an expansive range of boiler spares, heating parts, heating control systems and plumbing and central heating systems, the business has experienced significant growth in recent years and now operates out of five branches nationwide.Direct Heating and Plumbing recognised that their business growth was increasing the number of supplier invoices and customer orders they were receiving. Through their current manual ways of working, this was creating a significant strain on their internal team. They also recognised that a digital solution would future-proof the business, scaling alongside them to cope with any influx of transactions.
Manually processing invoices and orders was a time-consuming task that regularly resulted in inaccuracies and errors. Accuracy was the primary requirement for any new solution: get that right and the efficiency gains would follow, removing the need for manual intervention and freeing the team to focus on higher-value work.With over 1,000 businesses in their supply chain, all varying in size and technical capability, it was also non-negotiable that the new solution created no disruption for customers and suppliers and required no changes to their existing systems or processes. Integration with Intact was also a hard requirement.
Manual invoice and order processing was creating consistent inaccuracies and errors, requiring time-consuming manual intervention to resolve.
A supply chain of 1,000+ businesses with varying technical capability meant any solution had to work without placing any burden on customers or suppliers.
