With over 57 years of experience, E Tupling is a leading distributor to independent merchants, providing expert solutions in building, plumbing, renewables, underfloor heating and ventilation, supplying over 7,000 product lines. With a turnover of over £10 million, handling over 4,000 orders and hundreds of supplier invoices each month, E Tupling identified that their current process of manually keying both sales orders and invoices was no longer efficient for their rapidly growing business.
Recognising the need to adopt a digital solution that would streamline manual processing in two key areas of the business, incoming orders and supplier invoices, the team was looking to free up resources, improve process efficiency, and handle increasing transaction volumes without the need to hire additional staff.
E Tupling's operations are fully integrated with the Klipboard ERP One system, an essential part of the business that manages all trading activities including inventory, logistics, and finance. As well as the need for direct integration with ERP One, E Tupling's journey towards digital transformation required a provider that had the capability to process a high volume of transactions efficiently, offer line-level detail, and ensure 100% accuracy, all essential requirements to support their growth and sustain their competitive edge.
Manually keying over 4,000 orders per month was consuming staff time that should have been spent on customer service and business growth, with no realistic path to scaling the process without adding headcount.
Processing hundreds of incoming supplier invoices by hand introduced error risk and slowed down payment cycles, creating unnecessary friction with suppliers and delays in the accounts payable function.
