NG Bailey

How NG Bailey automated invoicing across multiple sites
Invoices processed
9,200+
Disruption to suppliers during rollout
Zero
Suppliers onboarded
500+
Industry
Engineering
Product
Invoicing
Company size
Large
ERP
Coins
The Business

NG Bailey is one of the UK's leading independent engineering and infrastructure specialists. Over a century in, the business has grown from a single electrical contractor into an award-winning name across construction, IT and facilities management, still driven by the same commitment to doing things properly.

Running multiple ERP systems side by side is never simple. NG Bailey needed invoice processing to keep pace across the board, without dragging suppliers through a different process for every system.

The Challenge

Multiple ERPs meant multiple ways of doing things. Training staff and keeping processes consistent got harder as the business grew, and manual data entry kept introducing errors that slowed invoices down and rippled out to other departments.

Splitting invoices across different companies added another layer of complexity. NG Bailey needed a fix for accuracy and speed everywhere at once, without disrupting a single supplier along the way.

Pain point 1

Training staff and keeping processes consistent across multiple ERP systems, including COINS and IFS, was becoming a constant drain on time.

ERP
Pain point 2

Manual data entry kept introducing errors that slowed invoice processing down, with the delays rippling out to other departments.

Data
Pain point 3

Splitting invoices across different companies added mapping complexity that ate into the AP team's time.

Time
It's a really slick and easy system to use. The engagement with our suppliers is just super simple because we don't do it, you guys do. Open ECX do all of that talking for us, which takes away a lot of time.
Rhiannon Lucas, Project Transaction Manager, NG Bailey

The Solution

Open ECX streamlined invoice processing across NG Bailey's ERPs, COINS and IFS both included. IFS turned out to be the easy part. Open ECX took full ownership of supplier onboarding, talking to suppliers directly and taking that whole job off NG Bailey's internal team.

That hands-off approach meant issues got caught and fixed right at the input stage, so data landed accurately and invoices moved faster. Automation cut manual errors, untangled the mapping complexity of splitting invoices across companies, and let NG Bailey get ahead of problems instead of chasing them.

How it worked
1
Open ECX integrated invoice processing across NG Bailey's COINS and IFS systems, with the IFS side proving far simpler than anyone expected.
2
Open ECX took ownership of supplier onboarding directly, handling every conversation so NG Bailey's internal team didn't have to.
3
Automated mapping resolved the complexity of splitting invoices across different companies, catching issues at the input stage before they could cause delays.

The Outcomes

Manual input errors dropped, invoice mapping across companies got simpler, and NG Bailey's AP team could get ahead of issues far earlier than before. The result: efficiency savings, faster processing and sharper accuracy across the board.

Handing supplier engagement to Open ECX freed up real time for NG Bailey's team. As Rhiannon Lucas puts it, the long game is about the full P2P process, making every part of the chain easier and slicker as the business keeps growing.

Outcome 1
500+
Suppliers onboarded
Outcome 2
COINS
The easiest part of the integration, against expectations
Outcome 3
9,200+
Invoices processed per month
Since partnering with Open ECX we've seen efficiency savings, speeding up of processes and improved accuracy, whilst building great relationships with our suppliers. Long term it's about the full P2P process, ensuring all parts of the P2P chain are easier and slicker as we continue to grow the business.
Rhiannon Lucas, Project Transaction Manager, NG Bailey
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