Tobermore partners with Open ECX to revolutionise its Order-to-Cash process with seamless ERP integration.
About Tobermore
Founded in 1942 as a sand and gravel business, Tobermore has evolved into a world-class manufacturer of paving and walling products. Now, 80 years on, the company specialises in high-quality solutions for domestic and commercial markets across the UK and Ireland.
Tobermore prides itself on the exceptional performance of its products, offering a comprehensive range to suit every application. Continuous investment in cutting-edge technology and skilled people drives the development of their high-performance, market-leading solutions.
Seamless Onboarding Experience
With a large customer base and the need to process hundreds of orders, Tobermore required a seamless onboarding process to ensure smooth integration and avoid disruptions.
The Open ECX team provided dedicated support throughout the onboarding process, offering regular updates and project reviews. This efficient approach allowed Tobermore to fast-track its digital transformation in just a few weeks, ensuring alignment across internal teams and supplier networks.
Efficient Order Processing
Open ECX’s Ordering solution streamlines Tobermore’s order-to-cash process with seamless integration into their Metaphorix Dynamics ERP system. Using unique conversion technology, it extracts physical data from source documents with 100% accuracy, optimising the sales process and eliminating human error from manual order entry.
Before partnering with Open ECX, Tobermore's customer service team manually processed over 2,000 orders a month, a task that consumed more than 50% of the time. This new system frees up valuable time, allowing the team to focus on enhancing customer service and strengthening relationships.
